Returns & Refund Policy

At FDY Helmets, we want every customer to order with complete confidence. If something isn’t right, our team will provide clear support and help resolve it as quickly as possible.

Starting a Return

Please contact FDY Helmets before returning anything:

Email: fdyhelmets@gmail.com
Telephone: 07765 534854

Include your name, order number, the product you wish to return and the reason for returning it. We may request photographs if the product is damaged, faulty or incorrect.

Please do not return products directly to a manufacturer or distributor. All returns must be arranged through FDY Helmets, and we will provide the correct return instructions.

Changed Your Mind?

For orders placed online, you may tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the product.

Returned products must be:

Unused and in a resalable condition
Free from marks, odours, damage and signs of wear
Complete with the original packaging, tags and accessories
Returned with protective films and security labels intact
Packaged securely to prevent damage during transit

You may carefully inspect or try on a product indoors as you would in a shop. We may reduce the refund if it has been used or handled beyond what is reasonably necessary to inspect it.

Customers are responsible for return postage when cancelling or changing their mind. We recommend using a tracked and insured service, as the product remains your responsibility until it reaches us.

Helmet Returns

For safety and hygiene reasons, a returned helmet must not have been:

Worn while riding
Dropped, impacted or damaged
Modified, painted or drilled
Fitted with an intercom or other accessories
Returned with missing tags, labels, visors, liners or accessories
Contaminated by smoke, cosmetics, hair products or strong odours

Trying a helmet on carefully indoors to check the size is acceptable. Please retain all packaging and labels until you are certain the helmet fits correctly.

A helmet that has suffered an impact should never be used again, even if no damage is visible.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, faulty or incorrect, contact us as soon as possible—ideally within 48 hours—and provide photographs where possible. Reporting it later does not remove any statutory rights you may have.

We will assess the issue and arrange an appropriate repair, replacement or refund in accordance with UK consumer law. FDY Helmets will cover reasonable return costs when a product is confirmed as faulty, damaged on arrival or supplied incorrectly.

Damage caused by an accident, impact, misuse, incorrect installation, modification, unsuitable cleaning products, neglect or normal wear and tear is not considered a manufacturing fault.

Warranty Claims

Warranty claims must be made through FDY Helmets with proof of purchase. We may ask for photographs and additional information before requesting that the product is returned.

Where necessary, we will work with the appropriate supplier or manufacturer to assess the claim. A manufacturer’s warranty does not replace your statutory rights.

Refunds

All returned products will be inspected before a refund is approved.

Approved refunds will be issued to the original payment method. For a valid cancellation of an entire online order, the basic delivery charge will also be refunded. Additional amounts paid for express or upgraded delivery may not be refundable.

We aim to process approved refunds promptly and within the timescales required by UK consumer law. Your bank or payment provider may require additional time to display the refund.

Exchanges

Exchanges depend on product and size availability. In some cases, we may ask you to return the original product for a refund and place a new order for the replacement.